Westace Document Upload: Format and Size Rules
Uploading documents is a standard step in online account verification, especially when claiming a Westace bonus or making a withdrawal. Getting it right the first time saves frustration and speeds up the process significantly. This guide provides the exact rules for document format and size at Westace casino, helping you navigate the upload process smoothly.
Why Westace Requires Document Verification
Before diving into the technical details, it’s important to understand why this step is necessary. Westace, like all licensed operators, must verify the identity and age of its customers to prevent fraud, money laundering, and underage gambling. This process, often called Know Your Customer (KYC), is a legal requirement. It also protects your account from unauthorized access. The verification is typically triggered when you request a withdrawal or activate a Westace no deposit offer. Having your documents ready upfront can cut down processing time from several days to just a few hours.
Accepted Document Types and Formats
Westace accepts specific file types to ensure their systems can securely process and review your information. Submitting an incorrect format will result in your upload being rejected. The casino’s system is designed to handle common digital formats for both identity and address verification.
- Proof of Identity: A clear, colour copy of your passport, driver’s licence, or national ID card.
- Proof of Address: A recent utility bill (gas, electricity, water), bank statement, or official government letter dated within the last three months.
- Payment Method Verification: A photo of the front of your debit/credit card (with the middle 8 digits and CVV code obscured) or a screenshot of your e-wallet account.
All documents must be uploaded as JPG, PNG, or PDF files. Screenshots are acceptable as long as all information is legible.
Specific File Size and Quality Requirements
Even if you have the correct file type, an incorrect size or poor quality can lead to delays. The security team must be able to read every detail clearly. Blurry, cropped, or darkened images will not be accepted.
| Document Type | Maximum File Size | Key Quality Check |
|---|---|---|
| Proof of Identity (Passport/ID) | 5 MB | All four corners visible, photo and text sharply in focus. |
| Proof of Address (Bill/Statement) | 5 MB | Your full name, address, and issue date are completely legible. |
| Payment Method (Card/E-wallet) | 2 MB | Cardholder name and first/last 4 digits are clear; sensitive data is hidden. |
If your file is too large, use a free online tool to compress the image before uploading, ensuring you do not sacrifice readability.
Step-by-Step Upload Process at Westace
Once you have your correctly formatted documents ready, follow these steps to submit them through your account.
- Log in to your Westace casino account and navigate to the ‘My Account’ or ‘Verification’ section.
- You will see a list of required documents (e.g., ID, Proof of Address). Click the ‘Upload’ button next to each one.
- Select the correct file from your computer or mobile device. Double-check that it is the right document and meets the size criteria.
- Submit the file. The status will usually change to ‘Under Review’. You may receive a confirmation email.
- Wait for approval. This can take anywhere from a few hours to 48 hours. Avoid uploading the same document multiple times, as this can further delay the process.
Troubleshooting Common Upload Issues
Sometimes, despite your best efforts, you might encounter a problem. Here are solutions to the most frequent issues.
Error Message: “File format not supported.” This means you’ve uploaded a file type that Westace does not accept. Convert the file to a JPG, PNG, or PDF and try again.
Error Message: “File size too large.” Your file exceeds the 5 MB limit. Use a compression tool to reduce the size while maintaining clarity.
Document Rejected for Poor Quality. Ensure you take the photo in a well-lit area without glare. Lay the document on a flat surface and hold your camera steady. Avoid using flash if it causes a reflection.
If problems persist, the best course of action is to contact Westace customer support directly for assistance. Successfully completing verification is key to accessing all features, including cashing out winnings from a Westace promo code or enjoying your Westace free spins. For the latest offers and support, always refer to the official site like Westace.
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